Comprising of:
- Registry
- Micro Cerdit
- Loans
- Loan recovery
- Headed by loans manager and assisted by 4 members of staff.
Micro Credit
- Loan appraisals (Micro)
- Group visitation (monthly)
- Effecting payment schedule
- Recruitment/group training (new groups)
- Receiving of new members application forms
- Opening of files for individual members
- Receiving of files for individual members
Registry
- Receiving of loan forms
- Appraising of loan forms
- Registration of loan forms
- Filing of loan forms and other document
- Issuing of ATM cards
- Placing of standing orders to customers shares/loan
- Preparation of funeral claims forms
- Preparation of loan claim forms (insurance)
- Handling of ATM renewal cards
Loan recovery
- Following up delinquent and defaulted loans
- Giving monthly reports on loan aging analysis
Loans manager
- Supervision of staff in the department
- Approving of loans applied
- Advising members on loan applications
- Giving reports on loans departments
- Loan performance
- Giving reports on loans departments
- Loan performance
- General reports about the department
- Proposing and development of new loan products